At SAMEL, your privacy is important to us.

This Privacy Policy explains how SAMEL collects, use, disclose, and protect your “personal information” when you visit our website, use our services, or engage with us in any capacity as defined under the Terms & Conditions. The term “personal information” shall bear the same meaning under this Privacy Policy as defined in the Protection of “personal information” Act, 4 of 2013.

  1. The Information We Collect

In using and/or accessing the Website you may provide us with (or we may, from time to time, require you to provide us with) certain “personal information” which may include, but is not limited to;

  • Personal Identifiable Information (PII): Name, email address, phone number.
  • Technical Information: IP addresses, browser type, operating system, and website usage data.
  • Business Information: Details related to your business, including aircraft details, service requests, and payment information.
  1. Use Of Personal Information

We use the “personal information” collected for the following purposes:

  • Service Delivery
  • Communication: To respond to your inquiries, provide updates, and send necessary information about our services.
  • Improvement of Services: To enhance our website, service offerings, and customer experience based on user preferences and usage.
  • Compliance: To comply with legal obligations, including data protection regulations, or to protect our rights and interests.
  1. Disclosure Of Personal Information

We may share your “personal information” under the following circumstances:

  • With Service Providers: To assist in the provision of our services, including IT support, payment processing, or customer support.
  • Legal Compliance: When required by law, regulation, or court orders to disclose information to government bodies or authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We do not sell, rent, or trade your “personal information” to third parties.

  1. Data Security

We take reasonable steps to protect your “personal information” from unauthorized access, use, or disclosure. These steps include implementing encryption, secure servers, and regular audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and for marketing purposes. Cookies help us understand how you use our site and provide customized content.

You can choose to disable cookies through your browser settings, but this may affect your ability to access certain features of our website.

  1. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period has ended, we will securely delete or anonymize your information.

  1. Your Rights

Under Kenya’s Data Protection Act, you have the following rights concerning your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Correction: You can ask us to correct any inaccuracies in your personal data.
  • Right to Deletion: You can request that we delete your personal data, subject to certain conditions.
  • Right to Object: You may object to the processing of your personal data, especially for marketing purposes.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically.

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